Refund Policy

When you subscribe, USDC is sent on-chain to the creator's configured wallet. Autlantic verifies the transaction and activates access. Autlantic does not hold your subscription payment.

Refund requests are primarily between you and the creator. Contact the creator of the store where you purchased. Each creator sets their own plans and policies.

Refunds are processed by creators from their own wallets. When a supported refund is issued, USDC returns from the creator wallet to the member wallet on Base. Autlantic does not operate a refund reserve for membership payments and does not pay refunds from Autlantic funds.

Processing depends on the creator, available balances or required approvals, and network conditions.

Creators may choose to refund at their discretion, for example if:

• They cannot deliver the promised access.
• There was a duplicate charge or clear payment error.
• They offer a satisfaction guarantee described on their storefront.

• On-chain payments cannot be reversed by Autlantic once confirmed.
• Sending to the wrong address or wrong amount may not be recoverable.
• Expired checkout orders require starting a new purchase.
• Traditional card chargebacks do not apply to on-chain USDC payments.

Creators may pay Autlantic separate software or platform fees (for example creator plans shown at signup or in the dashboard). Those fees are between Autlantic and the creator. Membership USDC paid to creators is separate from any such fees.

Traditional card chargebacks do not apply to on-chain USDC payments. Disputes must be resolved with the creator or through applicable law.

If your USDC payment is confirmed on-chain but you do not receive the access described in the plan, contact the creator first. If the creator does not respond or cannot resolve the issue, email [email protected] with your order reference, store URL, and wallet address used for payment.

Autlantic can help investigate verification status, membership records, and Telegram delivery where applicable. Autlantic does not guarantee refunds from creator wallets and does not pay member refunds from Autlantic funds except where required by law.

Mandatory consumer protection rights in your country may still apply to the sale between you and the creator. Nothing in this policy limits those rights where they cannot be excluded by contract.

For access issues after a confirmed payment, use your member account to check membership status and link Telegram under settings.

For platform problems (verification delays, technical errors), contact [email protected] with your order reference.

See also our Terms of Service, Non-custodial overview, and Privacy Policy.